If calling from a mobile device,
Dial 999, then press 55 and make a sound. You will be transferred to the police
If calling from a landline,
Dial 999,“if the operator can only hear background noise and cannot decide whether an emergency service is needed, you will be connected to a police call handler.
If you replace the handset, the landline may remain connected for 45 seconds in case you pick up again.” (source www.gov.uk)
How to use the service efficiently
https://www.bbc.co.uk/news/uk-47847735
https://www.policeconduct.gov.uk/sites/default/files/Documents/research-learning/Silent_solution_guide.pdf
Service time
This service is available from 08am – 10pm, 7 days a week
Our team will show great flexibility around your needs, please do not hesitate to ask.
Service provision during COVID-19
During the COVID-19 lockdown, our team of counsellors would be offering a secured online video and telephone service in line with what suits our beneficiaries. This would be reviewed after the lockdown to offer a face-to-face service where necessary or requested.
Service Features
CAHN’s counsellors are from the Caribbean and African Community, therefore making this service culturally and religiously appropriate for our end users.
We are working in collaboration with other organisations from which referrals will be accepted. In addition, self-referral sent to help@cahn.org.ukor via phone (07710 022382) are also accepted.